Terms of Use

Last updated: July 6, 2026

These Terms of Use (“Terms”) govern your access to and use of montrafit.com, the MONTRA mobile app, and the personal-training services offered through them by Elite Home Fitness and the MONTRA platform (“MONTRA,” “we,” “us”). By using the Services you agree to these Terms and to our Privacy Policy.

1. What MONTRA Is

MONTRA is a platform that connects clients with independent, vetted personal trainers (“coaches”) for in-home, outdoor, and online training, and provides the tools that support those relationships — matching, booking, messaging, payments, and progress tracking. Coaches are independent professionals, not employees of MONTRA or Elite Home Fitness.

2. Accounts & Eligibility

• You must be at least 18 years old to create an account or book sessions.
• You are responsible for the accuracy of the information you provide and for keeping your login credentials secure.
• We may suspend or terminate accounts that violate these Terms, misuse the platform, or create safety concerns.

3. Coaches, Vetting & Verification

• Coach applicants go through an application process that may include credential verification, references, and — with the applicant's consent — a third-party background check. Applicants pay the background-check fee where indicated during application.
• Trust badges (such as verified credentials or cleared background check) reflect checks that were actually completed; they are not a guarantee of outcomes or ongoing conduct.
• Coaches must maintain accurate profiles, current certifications, and any insurance they represent as active, and must comply with our platform policies. Policy violations may result in strikes, suspension, or removal.

4. Bookings, Payments & Cancellations

• Payments are processed by Stripe. Session prices, packages, and memberships are set by coaches within platform guidelines and shown before you book.
• Intro sessions, where offered as free, carry no charge.
• If you need to cancel or reschedule, do so as early as possible through the app or by contacting your coach; repeated no-shows may affect your ability to book.
• Coaches receive payouts through Stripe Connect after connecting a payout account.

5. MONTRA Match Guarantee™

Every client is protected by the MONTRA Match Guarantee™: if your coach isn't the right fit, MONTRA will work with you to identify another qualified coach who better aligns with your goals, preferences, and coaching needs. The Guarantee is a re-matching commitment; it is not a promise of specific fitness results.

6. Health & Safety Disclaimer

Exercise carries inherent risk. Consult a physician before beginning any training program, and only train within your abilities. Coaches provide fitness instruction, not medical advice. To the fullest extent permitted by law, you assume the risks inherent in physical training, and MONTRA is not liable for injuries arising from sessions delivered by independent coaches.

7. Acceptable Use

• No harassment, discrimination, or inappropriate conduct toward coaches, clients, or staff.
• No attempting to take platform-originated relationships off-platform to circumvent fees.
• No scraping, reverse engineering, misrepresenting your identity or credentials, or interfering with the Services.
• Content you post (reviews, photos, community posts) must be yours to share and must not violate others' rights. The MONTRA Network community is private to approved coaches and applicants; do not republish members' content elsewhere.

8. Intellectual Property

The Services, including the MONTRA name, logos, product names (MONTRA Match Guarantee™, MONTRA Coach Academy™, MONTRA Certified™), software, and content we create, are owned by us or our licensors. You retain ownership of content you upload and grant us a license to display it as needed to operate the Services (for example, showing a coach's profile photo in the directory).

9. Disclaimers & Limitation of Liability

The Services are provided “as is” without warranties of any kind. To the fullest extent permitted by law, our total liability for any claim arising out of the Services is limited to the greater of $100 or the amounts you paid us in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages.

10. Dispute Resolution

Session disputes between clients and coaches should first be raised through the in-app dispute process. These Terms are governed by the laws of the Commonwealth of Massachusetts, and any legal action must be brought in the state or federal courts located there, unless applicable law requires otherwise.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above, and continued use of the Services after changes take effect constitutes acceptance.

12. Contact

Questions about these Terms: hello@elitehomefitness.com