Question 1

How does MONTRA work?

Accepted Answer

MONTRA (powering Elite Home Fitness) connects you with certified, background-checked personal coaches who train you where you are — at home, in your building's gym, or outdoors. Tell us your goals, get matched with a hand-picked certified coach, book an intro session (a real workout), then lock in a recurring plan. Every client is backed by the MONTRA Match Guarantee: if your coach isn't an ideal fit, you're rematched at no cost.

Question 2

How do I find the right personal trainer?

Accepted Answer

Two ways: take the 2-minute Get Matched quiz — we score every available coach against your goals, style preferences, and location — or browse the coach directory and filter by service, availability, gender preference, and price. Every profile shows certification, specialties, service area, reviews, and an intro video.

Question 3

How do intro sessions work?

Accepted Answer

The intro session is a real, full workout with your matched coach — not a sales call. Your coach comes to your location, you talk through goals and limitations, you train, and afterwards the coach proposes a plan if you want to continue. Book from any coach card and pay securely at booking; cancel or reschedule free with 24+ hours' notice.

Question 4

Is MONTRA available in my city?

Accepted Answer

Coverage is strongest in the Greater Boston area today, with new coaches and cities added continuously. Browse the coach directory to see service locations; if no coach covers your area yet, join the waitlist and you'll be first to know when a verified coach opens up near you.

Question 5

Can personal trainers come to my home?

Accepted Answer

Yes — that's the core of what we do. MONTRA coaches train you at your home, in your building's fitness center, or at another agreed location like a park. No equipment required: a living-room-sized space is plenty, and coaches bring or program around what you have.

Question 6

Are coaches background checked?

Accepted Answer

Yes. Every MONTRA coach goes through a background screening before they can take clients, plus certification review, insurance verification, and identity confirmation. Look for the Background Checked badge on coach profiles — it's applied only after the check clears review.

Question 7

What is MONTRA's refund policy?

Accepted Answer

Cancel 24+ hours ahead for a full free cancellation or reschedule. If your coach cancels, you're never charged. Intro sessions canceled within 24 hours of start, no-shows, and completed sessions are non-refundable unless required by law; documented emergencies may qualify for a waiver.

Question 8

How do payment plans work?

Accepted Answer

After your intro session, your coach proposes the structure that fits: session packages purchased up front, recurring memberships, or multi-week programs. Coaches set their own pricing, and everything is billed through MONTRA so receipts and session credits stay in one place.

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